Refund & Cancellation Policy
Clear guidelines for refunds, cancellations, and dispute resolution
1. Refund Policy
1.1 Non‑Refundable Services
- API services after activation/use
- One-time setup, onboarding or integration fees
- Changes due to post-payment business operations
- Partially used API credits
1.2 Refund Eligibility
- System-generated incorrect charges
- Duplicate payments
- Service not approved by us or our providers
1.3 Refund Exemptions
- Client-side errors (wrong details or misconfiguration)
- Failures from banks or third-party providers
- Unauthorized account use
1.4 How to Request a Refund
- Email your Relationship Manager and copy info@vyaptrix.in with transaction details and reason.
- We will review and verify the request.
- If approved, refunds will be processed within 90 business days to the original payment method.
- Refunds won't be issued in cash or to third-party accounts.
1.5 Chargeback Policy
- Contact Emmipay support before initiating a chargeback.
- Unapproved chargebacks may result in account suspension.
- We may recover losses legally for fraudulent claims.
- Chargeback fees imposed by banks will be charged to you.
2. Cancellation Policy
API services once activated cannot be cancelled. Please ensure requirements are reviewed before payment. For contract-based services, cancellation terms will follow the agreement.
We reserve the right to terminate services if:
- You violate terms of service
- Engage in fraudulent or API misuse
Early termination fees may apply as per contract. Refund eligibility due to policy violations is at Emmipay's discretion.
3. Liability Disclaimer
- Provided on an "as is, as available" basis—with no warranty of uninterrupted service.
- Liability cap: total payments made in the past 3 months.
- No liability for indirect or consequential losses.
- Clients responsible for compliance with applicable laws.
4. Dispute Resolution
- Report payment or refund disputes within 7 days of the transaction.
- Email info@vyaptrix.in with transaction details.
- We aim to respond within 10 business days.
If unresolved, disputes will follow legal procedures:
- Governing Law: [Your State/Country laws]
- Arbitration: [Your City], under the applicable Arbitration Act.
- Arbitrator's decision will be final and binding.
5. Contact Us
For questions regarding this policy, contact us at:
info@vyaptrix.in
Phone
+91 7676765456
Address
50, VRS Building, 7th Main, 6th Cross,
Hongasandra Road, Garvebhavi Palya,
Bengaluru, Karnataka - 560068, India
Last updated: March 2024